Persons eligible for Tax-free shopping

• Japanese who lives overseas ※Persons who actually have bought goods (No representatives are eligible)
• Non-residents (foreigners who have been staying in Japan less than 6months)
• Japanese citizens residing abroad who are on temporary visits to Japan of less than six months in length.

There are two ways to receive a tax refund for goods purchased at CANAL CITY HAKATA on the day of purchase.

1Receiving a Refund at a Tax-Free Counter (GLOBAL TAX FREE)

Application Period：(10:00～21:30) on the day of purchase.
Conditions：In-store purchases totaling 5,400 yen or more.
However, when you satisfy fixed conditions (※) it’s possible to combine general and consumable goods from July 1, 2018.
Method of refund：Cash (Japanese yen)/ UnionPay card
*Please be aware that at all tax-free counters, a service fee of 1.5% the value of the purchased goods is charged,and a refund of the remaining 6.5% of the value is issued.

2In-Store Tax-Free Shopping

Conditions：Purchases at a single store totaling 5,400 yen or more.
However, when you satisfy fixed conditions (※) it’s possible to combine general and consumable goods from July 1, 2018.
How to receive a refund：Please present your passport at the register at the time of purchase.

(※)Fixed conditions are
The amount of general and consumable good is over 5,400 yen (tax included)/ Unopened and unused goods/ not be used in Japan/ necessary to take goods outside of Japan within thirty (30) days of purchase

The CANAL CITY is open all year round. However, some stores may close for New Year's holidays or special days. Please make sure you check directly with each store before you visit.

Store hours (Every day of the year)

SHOP 10:00〜21:00
RESTAURANT 11:00〜23:00

Opening hours may vary depending on the store. Please see below for full details.