Services and Amenities

General Information Counter

All facility information is provided.
Please feel free to ask the information counter staff any questions you may have.

Operation Hours 10:00 am – 9:00 pm
Location Crystal Canyon 1st floor.
Services provided at the counter ・Information on Canal City Hakata
・Rental baby strollers
・Rental wheelchairs
・Home-delivery service of purchased items (inside Japan)

ATM・Cash Advance

Japan Post Bank *

  • Mon – Fri: 7:00 am – 11:00 pm
  • Sat: 8:00 am – 11:00 pm
  • Sun, National Holidays: 8:00 am – 9:00 pm

Seven Bank *

  • Everyday 7:00 am – 12:00 am

※Depending on the type of transaction, the operation hours above may not apply.

※Please note that during New Year’s Holiday and Japanese Golden Week Holiday, the operation hours may be subject to change.

※You can withdraw cash by credit card/ bank card issued in overseas banks at Japan Post Bank ATM and Seven Bank ATM.

Automatic Currency Exchange Machine


Location Center Walk (north side) 2F near the entrance of the passageway to East Bldg.
Operation Hours 9:00 am – 9:00 pm
Accepted Currency
  1. US Dollar
  2. Euro
  3. Yuan (China)
  4. Won (Korea)
  5. New Taiwan Dollar
  6. Hong Kong Dollar
  7. Baht (Thai)
  8. Singapore Dollar
  9. British Pound
  10. Australian Dollar
  11. Canadian Dollar
  12. Swiss Franc
※From above currency to Japanese yen only.

Coin Locker



Location・Size Available Hours Fee
Crystal Canyon 2F next to the escalator
- Height: 84.3~31.6 cm
- Width: 35.5 cm
- Depth: 64.5 cm
7:00 am – 12:30 am 300 – 600 yen/ 1 day (once)
East Bldg. 1F
- Height: 84.3~31.6 cm
- Width: 35.5 cm
- Depth: 64.5 cm
7:00 am – 12:30 am
(24 hours access from bicycle parking entrance)
300 – 600 yen/ 1 day (once)
Crystal Canyon B1F
- Height: 27.5~113.5 cm
- Width: 35.5cm
- Depth: 57.5cm
7:00 am – 12:30 am 300 – 800 yen/ 1 day (once)
South Bldg. B2F (basement parking floor)
Escalator Hall (Sea Court side)

- Height: 27.5cm
- Width: 35.5cm
- Depth: 57.5cm
7:00 am – 12:30 am 300 yen/ 1 day (once)

※Period of use: up to 3 days

Free Wi‐Fi

Free Wi-Fi is available on the passageway of facilities in Canal City Hakata.

SSID: CANAL_CITY

※Excluding East Bldg. 2F and 3F
※Depending on your location and model of device, the strength of the signal may vary.

Internet Service

For travel information of Fukuoka, Canal City information and checking your e-mails (only WEB mail allowed), the Internet Service is very useful!

Location Crystal Canyon 3F
Charge 100 yen / 10 min