For Foreign Visitors(海外からお越しのお客様へ)

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welcome to canal city hakata
This page will provide visitors with answers to FAQs and other useful information on shopping and dining in CANAL CITY HAKATA. The CANAL CITY HAKATA website has an auto-translation function. You can view site pages in several different languages. However, please be advised that the translation system is not always accurate.
このページでは、海外からお越しになるお客様向けに、ショッピングやご飲食に関するお得な情報やよくある質問をまとめています。 キャナルシティ博多のホームページでは、自動翻訳システムを利用しており、様々な言語で閲覧することができます。 機械翻訳のため、必ずしも正確な翻訳ではないことをご了承のうえ、ご利用ください。

FUKUOKA WELCOME CAMPAIGN 2017 » WEB SITE

FAQs

Is tax-free shopping available?
Foreign visitors can enjoy tax-free shopping at approximately 140 stores within CANAL CITY HAKATA. To take advantage of this benefit:

・Present proof of resident outside Japan.
・The total amount of your purchases at a single store must exceed 4,999 yen excluding tax.(Combined price amounts for general products and consumable products are ineligible for TAX-FREE status.)
・Present your passport to the cashier.

Please look for the "TAX FREE" sign (shown on the left) for stores where tax-free purchases can be made. You can also check the list of tax-free stores.
Are there any ATMs?
Yucho ATM and Seven Bank ATM allow cash withdrawals with credit card or cash card issued by foreign financial institutions.
Yucho ATM accepts the following cards;
VISA, VISAELECTRON, PLUS, MasterCard, Maestro, Cirrus, American Express, Diners Club, JCB, China Unionpay.
(Operation Hours: Weekdays 7:00-23:00, Sat 8:00-23:00, Sun & holidays 8:00-21:00)
Seven Bank ATM accepts the following cards;
VISA, PLUS, JCB, DISCOVER, American Express, Diners Club, China Unionpay.(Operation Hours: 7:00-24:00)Yucho ATM and Seven Bank ATM allow cash withdrawals with credit card or cash card issued by foreign financial institutions.
Yucho ATM accepts the following cards;
VISA, VISAELECTRON, PLUS, MasterCard, Maestro, Cirrus, American Express, Diners Club, JCB, China Unionpay.
(Operation Hours: Weekdays 7:00-23:00, Sat 8:00-23:00, Sun & holidays 8:00-21:00)
Seven Bank ATM accepts the following cards;
VISA, PLUS, JCB, DISCOVER, American Express, Diners Club, China Unionpay.(Operation Hours: 7:00-24:00)
Is there a currency exchange service available?
USD/JPY exchange can be made at Nishi-nippon City Bank located on the 1st floor. Business hours; 9:00 to 15:00 (Closed Sat/Sun/National holiday)
Is the UnionPay card accepted?
Most stores will accept the UnionPay card. Please check at each store.
Is a foreign-issued credit card accepted?
VISA, Mastercard, Diners Club and AMEX credit cards are accepted at most stores.
(Please check with store personnel to confirm.)
Selected Visa or Mastercard holders may be able to choose the currency of payment (Japanese yen or currency of issuing country).